2016 OBJECTIVES
The objectives for 2016 are shown below.
Telecom Italia S.p.A. – Customers
Area of reference | Indicator | Unit of measurement | 2016 Target |
---|---|---|---|
Customers mobile | Activation time for voice service (pre-paid service) – Percentage of valid orders completed within the maximum period laid down in the contract | % | 97 |
Customers mobile | Activation time for voice service (post-paid service) – Percentage of valid orders completed within the maximum period laid down in the contract | % | 97 |
Customers mobile | Disputed charges – Ratio between the number of disputed charges in invoices received within the survey period and the number of invoices issued in the same period (postpaid service) | % | 1.2 |
Customers mobile | Disputed charges – Ratio between the number of disputed charges on pre-paid cards within the survey period and the average number of active SIM/USIM in the same period (pre-paid service) | % | 1.2 |
Customers internet | Activation time for broadband Internet access services – Percentage of valid orders completed within the date agreed with the customer (active telephone lines) | % | 95 |
Customers internet | Activation time for broadband Internet access services – Average time of supply (active telephone lines) | Days | 9 |
Customers internet | Activation time for broadband Internet access services – Percentage of valid orders completed within the date agreed with the customer (telephone lines transferred from another operator on which a broadband Internet access service was already in operation) | % | 95 |
Customers internet | Activation time for broadband Internet access services - Average supply time (telephone lines transferred from another operator on which a broadband Internet access service was already in operation) | Days | 15 |
Customers internet | Activation time for broadband Internet access services - Average supply time (telephone lines transferred from another operator on which a broadband Internet access service was already in operation) | % | 12 |
Customers internet | Broadband Internet access service faults – Average repair time | Hours | 26 |
Customers internet | Disputed charges - Ratio between the number of disputed charges in bills regarding all Internet access services (received during the survey period) and the total number of bills issued in the same period (broadband access services) | % | 1.4 |
Telecom Italia S.p.A. – Other stakeholders
Area of reference | Indicator | Unit of measurement | Actual figure | Target 2016 |
---|---|---|---|---|
HUMAN RESOURCES TRAINING | Training in health, safety and environment issues(1) | Training hours |
231,356 | 165,000 |
HUMAN RESOURCES TRAINING | Training – Training hours per head((1) | Training hours per head |
30.3 | 30 |
HUMAN RESOURCES TRAINING | Training – coverage (percentage of employees out of the entire workforce who have taken part in at least one training session) | % | 88 | 80 |
HUMAN RESOURCES ACCIDENTS | Accidents per 100 workers | Number | 1.27 | 1.24 |
ENVIRONMENT - ENERGY | Eco-efficiency indicator((2) | bit/joule | 4,707 | 5,300 |
ENVIRONMENT - ENERGY | Self-generation of energy from cogeneration((3) | GWh | 130 | 151 |
THE ENVIRONMENT - ELECTROMAGNETIC EMISSIONS |
SAR qualification((4) | % | 110 | 100 |
THE ENVIRONMENT - ELECTROMAGNETIC EMISSIONS |
SAR qualification of other technologically innovative devices (USB memory sticks, tablets and routers) marketed under the TIM brand | Number | 6 | 4 |
(1) The data includes classroom, online and on-the-job training.
(2) The eco-efficiency indicator was calculated for the Domestic BU net of the activities of the Olivetti Group.
(3) As of 2014, the target is extended to the whole Domestic BU. Note in this respect that cogeneration plants currently only exist in Telecom Italia S.p.A. See the Multiannual Targets table.
(4) This is the percentage of mobile phones/smartphones subject to the SAR (Specific Absorption Rate) qualification. The percentage is calculated on the most widespread and technologically innovative models of mobile phone/smartphones.
TIM Brasil - 2016 Targets
Area of reference | Indicator | Unit of measurement | Actual figure 2015 | 2016 Target |
---|---|---|---|---|
HUMAN RESOURCES | Training (total hours: in class, online and on the job) provided to its own employees, outsourced employees and interns | Training hours |
1,085,614 | 820,000 |
HUMAN RESOURCES | Sustainability training (percentage of employees, outsourced employees and interns out of the total workforce who have taken part in at least one training session on sustainability issues) | % | 90 | 90 |
THE ENVIRONMENT | Collection of mobile devices, batteries and other accessories to be sent for recycling | Tons | 1,192 | 2 |
THE ENVIRONMENT | Ratio between recycled waste and the total waste generated in the offices | % | 19 | 25 |
SUPPLIERS | Suppliers assessed under sustainability criteria | Number | 357 | 200 |
Domestic BU – Multiannual Targets – Digital Inclusion
Indicator | Unit of measurement | Actual figure 2015 | Target 2017 | Target 2018 |
---|---|---|---|---|
UMTS and HSDPA coverage(*) | % | 96 | 97 | // |
Next Generation Plan (fixed telephony) cover (**) | % | >42 | >75 | 84 |
LTE coverage (*) | % | >88 | >95 | 98 |
(*) The percentage refers to the residential population. Coverage values are subject to change based on ISTAT and urbanisations updates.
(**) The percentage is determined by the ratio between the number of properties connected with “cabinets” reached by access optical fibres (or which can be served directly from an exchange if within acceptable distances) and the total number of properties that have or have had active telephone lines in the past.
BU Domestic – Multiannual objectives - Environment
Area of reference | Indicator | Unit of measurement | Target 2015 | Actual figure 2015 | Status target | Target 2016 | Target 2017 | Target 2018 |
---|---|---|---|---|---|---|---|---|
THE ENVIRONMENT ENERGY |
Total electricity procured and produced | GWh | 1,980 | 2,071 | x | 2,015 | 1,974 | 1,925 |
THE ENVIRONMENT ENERGY |
Self-generation of energy from cogeneration | GWh | 131 | 130 | x | 151 | 151 | 151 |
THE ENVIRONMENT ENERGY |
Eco-efficiency indicator | bit/joule | 4,700 | 4,707 | v | 5,300 | 6,100 | 7,250 |
THE ENVIRONMENT ATMOSPHERIC EMISSIONS |
Reduction of CO2 emissions from the purchase and generation of electricity compared to 2014 |
Tons | 695,000 | 697,500 | v | 680,000 | 680,000 | 680,000 |