The Group operates with the conviction that business activities must be conducted in a way that considers the expectations of stakeholders, in keeping with the principles established by internationally recognised standards. In defining and implementing its sustainability strategy and programmes, the Group is inspired by the guidelines issued by the main global guidance and standardisation organisations in the field of corporate responsibility. The system of sustainability management also takes into account the principal reference regulations and international standards:

  • European Commission directives, recommendations and communications;
  • the OCSE guidelines directed at multinational enterprises;
  • the ISO 9001 and ISO 14001 certificates governing quality and environmental management systems;
  • principles of the International Labour Organization (ILO) Conventions on respecting the fundamental rights of workers;
  • the Social AccountAbility 8000 standard (SA 8000), aimed at promoting respect for Human Rights and working conditions by companies and their supply chains;
  • Sustainability Reporting Guidelines of the Global Reporting Initiative (GRI), version G4, comprehensive option;
  • AA10000 AccountAbility Principles Standard (APS 2008) drawn up by AccountAbility, an international organisation which promotes collaboration between stakeholders, and lays down standards and guidelines on matters of sustainability;
  • ISO 26000 guidelines for private and public organisations of all sizes.

[G4-15], [G4-16] The Group has always been a member of many environmental and social organisations, both national and international, formed to disseminate universally recognised values including respect for Human Rights, employment rights and environmental protection. The main associations in which the Group is involved and some of the charters and codes to which it has signed up are listed below;

  • Global Compact, the main global benchmark launched in 20000 by the UN, to which Telecom Italia has been signed up since 2002, Telecom Italia is a member of the Global Compact Network Italy;
  • ITU (International Telecommunications Union) the UN’s main agency for Telecommunications and Information, as well as a reference point for governments and the private sector in the development of networks and services. Telecom Italia is involved, among other things, in the ITU Child Online Protection initiative and in particular in updating the guidelines developed as part of this same initiative, which are aimed at companies in the broadcasting, internet and mobile sector. The initiative is part of the wider international Global Cybersecurity Agenda project launched by the ITU in 20007. Also in the context of the ITU, Telecom Italia is involved in the Environment and Climate Change working Group (Study Group 5);
  • ETSI (European Telecommunications Standards Institute), the main European standardisation organisation for telecommunications. Telecom Italia is involved in the following technical committees and interest groups regarding the environment: TC ATTM (Access, Terminals, Transmission and Multiplexing), TC EE (Environmental Engineering) and ISG OEU (Operational Energy Efficiency for Users);
  • GSM Association and particularly the GSMA - Mobile Alliance against Child Sexual Abuse Content working group for all technological and communication initiatives aimed at protecting children in the mobile phone sector;
  • ICT Coalition for Children Online and Better Internet for kids/CEO Coalition for establishing the principles and technologies required to make the Internet a safer place for children;
  • GRI, a body set up in 1997 by CERES, Coalition for Environmentally Responsible Economy, with the aim of developing globally applicable guidelines for drawing up sustainability reports;
  • GeSI (the Global e-Sustainability Initiative), a global partnership of ICT companies to promote the sustainable development of new technologies. Telecom Italia is represented in the General Assembly and is involved in the initiative’s working groups, particularly with regard to optimising energy use and reducing greenhouse gas emissions. From the middle of 2012 to the middle of 2014, Telecom Italia was also a member of the Board of Directors, performing the role of treasurer’;
  • ETNO, European Telecommunications Network Operators’ Association, a trade association which aims, among other things, to develop a competitive and efficient European telecommunications market through coordination between operators and dialogue with Institutions. Telecom Italia is a member of the Executive Board, which it chaired between 2011 and 2014, and has signed up to the Corporate Responsibility Charter of the ETNO. Issues related to Corporate Responsibility are handled by a working group which Telecom Italia has chaired for several years, the tasks of which include promoting and verifying the objectives undertaken through the Association’s Corporate Responsibility Charter. An energy task force coordinated by Telecom Italia reports to the working group and is responsible for evaluating and pooling best practices and the most advanced solutions in the field of energy efficiency. A task force on Online Child Protection reports also to the working group;
  • Joint Audit Cooperation, a joint initiative between telecommunication operators to perform sustainability audits of the production plants of their respective suppliers in geographical areas that present a high social and environmental risk. Telecom Italia is one of the three founding members and is represented in the Leadership Assembly (which has guidance and auditing tasks and consists of high level representatives of the Purchasing and Sustainability departments of its members), the Operational Assebly, (which defines procedures and tools and coordinates the auditing of suppliers) and holds the position of Vice-President of Operational Committee;
  • The European Commission’s Joint Research Centre which, with the help of telecommunications operators, including Telecom Italia, has developed codes for the energy efficiency of data centres and the energy consumption of broadband appliances, both adopted by Telecom Italia;
  • FOSI, Family Online Safety Institute, an international non-profit organisation formed to make the Internet safer for young people and their families, identifying the best strategies while respecting the freedom of the Web. FOSI also promotes dialogue between heads of government, the world of industry and the non-profit sector in seeking new solutions for the safety of children in the Web 2.0 world. Telecom Italia is the first Italian company to have joined this important institution.

Telecom Italia is a member of ANIMA and Sodalitas (entities that deal with sustainability in Italian trade associations), CSR Europe, a network of European companies for the development of sustainability in companies.

Among the other codes relevant to sustainability to which Telecom Italia has signed up, we should mention the Equal Opportunities Charter, the Self-regulation code for mobile services, the Code of conduct for premium rate services and the Self-regulation code for commercial communication (available on