Smart Services

[G4-EC7], [G4-EC8] In the context of public sector services, in accordance with the Italian Digital Agenda (ADI) and European Directives, in 2015 Telecom Italia consolidated and streamlined its offer of Smart Services (a range of services for energy efficiency and digital services in urban areas), Urban Security (providing new services dedicated to security, the environment and optimal energy management) and Digital School. The aim is to promote the “Smart City” model to improve quality of life by developing innovative digital services to ferry communities towards a Smart Community model (as described in the Digital Agenda) that enables new forms of cooperation between citizens and public authorities.

Integrated management of the local infrastructural networks and construction of the Smart City environments.

Enabled services:
  • planning of electricity consumption and maintenance. Energy saving is estimated within a range between 15% (light produced by high- efficiency lamps, e.g. LEDs) and over 30% in the case of light produced by old style lamps (e.g. sodium vapour or incandescence). Added to these values is the option of varying lighting by switching on and/or reducing the intensity of individual lamp posts;
  • video surveillance;
  • digital communication with citizens and users in general (e.g. tourists);
  • Wi-Fi hot spots (broadband access).
Intelligent management and automation of buildings thanks to specifically designed solutions able to be implemented on a project basis through the components of the Lighting Suite and Nuvola IT Energreen offers. The energy saved can be estimated at around 10%, if only the Metering & Reporting function is implemented, but it can rise to over 50% for specific efficiency projects. Remote management of energy consumption, implemented on Telecom Italia assets and services, for the purpose of saving energy.

Enabled services:
  • on-site energy audit: on- site analysis for energy efficiency;
  • Metering & Reporting;
  • Efficiency strategy (advanced reporting and Energy Management consulting services);
  • Energy Cost Management Services;
  • Special Projects: ad hoc efficiency improvement work.
Management of participated security and urban territory control.

Enabled services:
  • computerised management of the penalty issuing process for traffic and other violations for local public administration;
  • participated management of urban issues, with reporting of safety-related issues, antisocial activities and urban decay;
  • real time monitoring of the urban and natural environment of cities (humidity, temperature, noise pollution, C02, gaseous pollutants, etc.);
  • monitoring of available public parking spaces.
Integrated digital management of teaching and school administration. The offer can be configured according to the requirements of the schools and includes a range of integrated, but modular, services, accessible via a single portal-showcase.

Enabled services:
  • enabling infrastructure (fixed internet, wi-fi & security connectivity);
  • management services for the school (administrat- ive management, cloud electronic register);
  • digital teaching services (application integrated with school e-book stores);
  • devices (for users and for classes).

As regards the innovation of business, Telecom Italia aims to supplement its offer of connectivity with new innovative services that satisfy the new digital needs of the customer.

The business innovation enriches the “traditional” Research and Development activities, both by developing prototyping and experimentation options for solutions based on an in-depth understanding and meeting of new digital service needs internally, through the Innovation Centre, and by opening up to external sources of ideas, which can help construct an open innovation model based on a valuable network of players (Joint Open Lab, TIM #Wcap, Tim Ventures, Foundry, Partnerships, etc.).

In this context, Telecom Italia is overseeing the various areas of digital services, namely Enriched Communication, Trusted Digital Life, Business Life, Indoor Life, Mobile Open Life, Digital Entertainment and Big Data; below is a summary of some of the main projects that Telecom Italia has developed or is developing in these areas:

  • Smart Green: this is the assessment of innovation projects connected with the environment and potential partnerships with the local government offices for the monitoring of air in public offices and urban areas, using networks of sensors connected to the Telecom Italia Cloud.
  • Social Reading: under this theme, the shared reading app for schools, already tried out by several schools throughout Italy, has been further developed and accompanied by a shared reading solution for Italian libraries, licensed to a specialised partner and which makes it possible to share comments and viewpoints about the book borrowed with others who have already read it or are going to read it. The library solution has a series of settings that facilitate reading even by readers with specific learning difficulties (SLDs).
  • Solutions for “good schooling”: as part of the collaboration between Telecom Italia JOL in Turin and the Regional Education Department of Piedmont, a training course was held for secondary school teachers to teach them how to use the Open Source ROS (Robot Operating System) framework, which is the “standard de facto” framework for writing “hardware dependent” robotic applications.
  • Digital tourism 2.0: “Virgil, robot a corte” is a project designed to optimise Cultural Heritage, developed by the Telecom Italia JOL in Turin, the Regional Directorate of Cultural Heritage for Piedmont, Museum Hub and with the collaboration of the Turin Politecnico University Department of Architecture and Design. The project aims to provide the museum guides with a digital tool that enables them to show visitors part of the heritage that is otherwise inaccessible for various problems (security, works, unavailability of means for the disabled, etc.) and, above all, place this environment in the centre of a network of interconnected tourism sites thanks to the Telecom Italia data network.
  • Smart Home:  under the scope of the JOL in Milan, in collaboration with Milan Politecnico University, new technologies and services are being tested for future smart spaces. In the smart spaces, internet technologies, proximity wireless connections (Bluetooth Low Energy, Wi-Fi Direct, LTE-Direct) and smart and wearable objects (smart screens, smart glasses, smart watches, etc.) are being studied and used to create new ways of interacting and communicating between people, objects and physical spaces themselves. More specifically, in the project financed - EIT Digital P3S “Playful Supervised Smart Spaces” - a smart space has been developed for children with special therapeutic needs (e.g. suffering from autism) and tested at two specialised centres. Thanks to the work carried out in the Joint Open Labs, Telecom Italia is investing in the design and testing of robotic telepresence solutions, namely robots that can be remote controlled, thereby allowing the person to attend an event and interact with those present.
  • Friend TV (Innovation Center):  (Innovation Centre): the latest versions of FriendTV for smartphones and tablets, initially released at the beginning of 2014, continued to be available in the Apple and Android app stores. FriendTV is a guide for the main television channels, strongly integrated with social media, which allows users to participate in real time in the most highly commented programmes on the Web. The ARTES platform developed by the Telecom Italia laboratories of Strategy & Innovation in Turin, allows for the creation of augmented reality apps very quickly indeed, offering those creating content an interface by which to enrich them and alter them, without having to resort to developers.
  • Big Data: in this regard, Telecom Italia has launched an evolutionary process based on various different project “activities”, within which several initiatives were started in 2015, and completed with the development of the first “internal” applications (aimed at improving the customer experience), the launch of the first services for the business market on anonymous data (with the “Data Visual Insights” offer of presence maps and mobility per segment of interest and reference period) and the first projects aiming to increase the ecosystem of partners (“TIM BD Challenge” contest), also enriching internal competences (training through Master Big Data TIM). Big Data was also worked on by the Joint Open Labs. After the success of the Mobile Territorial Lab experience1, the Telecom Italia JOL in Trento developed the LivLab project, a new instance of living lab on another territory, relying on the competences acquired and lessons learned. My Data Store, an example of personal data store that came amongst the top reference cases of the World Economic Forum2, has been enriched by new data connectors that enable transparent management also of social personal data. Working with local institutions in Trentino, the JOL is experimenting with advanced solutions for citizen services based on personal data. One example is Familink, the service that shares opportunities for families throughout Trento, intended for community-trusted hyperlocals. The service was successfully tested by the Provincial Agency for the family, birth rate and family policies of the Autonomous Province of Trento with the families belonging to 3 large parent associations operating on the territory. One of the Open Innovation initiatives was the second Telecom Italia Big Data Challenge3, which brought together over 1,000 participants from around the world to discuss the creation of smart city projects using large amounts of geo-referenced data.
  • Smart City App - Expo 2015: Milan developed the subject of “Feed the Planet, Energy for Life” starting with the creation of a Digital Smart City through which all participants had the most innovative technologies available, able to enhance the experience connected with the visit. Telecom Italia has developed and tested the entire ICT chain that required the use of dedicated resources with a high technological standard. In applying the metrics of the CSV model, the contribution generated4 by the investments of Telecom Italia in terms of ultrabroadband infrastructures developed at the display site and in the near future available for area projects, determine 2.5 million euros in impact on the national GDP. In addition to the internal project resources (approximately 500 resources), the employment generated at the suppliers of the various goods and services of the project, estimated as approximately 250 units, the indirect economic contribution of Telecom Italia can be estimated as around 6.5 million euros.





4 For more details, please refer to the CSV sheet Expo 2015.