REPORTS RECEIVED THROUGH THE INTERNAL CONTROL PROCEDURE

[G4-LA16] Below are the reports received through the Internal Control Reporting Procedure (see Telecom Italia Group, chapter Corporate Governance system) on work-related matters for the three-year period 2013-2015, in Italy and Brazil.

Italy

   2015  substantiated  2014  substantiated  2013  substantiated
Total number of reports regarding work matters received through the formal mechanisms in the reference period   1 0 7 0 3 0
Handled during the reporting period 1 0 7 0 3 0
Resolved during the reporting period 1 0 7 0 2 0
Total number of reports regarding work matters received previously, which were resolved in the reference period   0   0 1 0 0 0
       

Brazil

 2015  substantiated2014  substantiated2013  substantiated
Total number of reports regarding work matters received through the formal mechanisms in the reference period   42   18 7 6 na na
Handled during the reporting period 42 18 6 6 na na
Resolved during the reporting period 35 18 6 6 na na
Total number of reports regarding work matters received previously, which were resolved in the reference period   1   1 0 0 na na
     

There has been a Reporting Procedure in Brazil since 2014. The increase in the number of reports in 2015 with respect to the previous year can be ascribed to the greater transparency and accessibility of the procedure, which was reviewed in 2015. In particular, through a series of guided steps on the reporting portal, the reporter is assisted in exposing the critical situation, carried out in full awareness of the guarantee of anonymity.